What hours are you open?
We are open Monday through Friday 9am to 5pm.

What types of equipment do you sell?
We sell new and used copiers, fax machines, laser printers, color laser printers, scanners, Panaboard electronic writing boards, LCD projectors. We also sell supplies for these items as well. We are authorized Panasonic and Hewlett Packard Dealers.

What type of office equipment do you repair?
We repair most brands of copiers, fax machines, printers, LCD projectors, and Panaboard electronic writing boards, shredders, laminators. We can also provide networking solutions.
We do not fix computers or laptops or office furniture.

Is someone always in the office for dropping off and picking up equipment?
Someone is in the office most hours of the day. It is always best to call before coming out so that we can be sure someone is there for you. We try to have someone there all the time, but on rare occasion all of us may be gone. It is always best to call ahead and let us know when you are coming and we will ensure to have someone there at the time that is convenient for you.

Where are you located?
We are centrally located in Ann Arbor.
Our office address is 2200 S. Industrial, Suite C-1, Ann Arbor, Michigan 48104. If you have equipment in your car, we will come out and assist you with bringing it in.

My fax machine is down and I have very important business to conduct. Can I have a fax sent to or from your office?
Yes. We also have rental fax machines and sometimes have loaners available.

Do you service U of M, MSU, and EMU?
Yes, and we have recommendations from many departments at each of these Universities. We have done extensive sales and service with all.
U of M Vendor ID# 0000194901.

Do you accept credit cards and University P Cards?
Yes, we take Visa and Master Card.

How can we get a demonstration of the equipment?
We can arrange an in shop demonstration by appointment or we can arrange to demo the equipment in your office. We have the newest in technology and have some very exciting equipment and we are happy to show you all the different types of equipment we have now available.

Do you provide maintenance agreements?
Yes. We can provide many types of service agreements on copiers, fax machines, and printers.

Do you rent office equipment?
Yes, we rent copiers, fax machines, printers, LCD projectors.

Do you have leasing available?
Yes, we have leasing on new and used office equipment.

Do you install LCD projectors?
Yes, we install home and office LCD projectors with ceiling mounting and screens and can assist you in your complete system including audio by our certified audio engineers. We can provide you with consulting, sales, service and installation to meet all of your conference room needs.

Do you sell lamp units for LCD projectors?
Yes. Many Panasonic models are in stock and available in an emergency basis.

Do you sell supplies such as staples for copiers, and toner for all types of printers and copiers and fax machines.
Yes. Hundreds of items can be shipped to your office the next business day.

Need a fast service call? 734-662-3600

Before You Call For Service:
Always consult your user's manual first. It is a very easy and useful tool to assist you in understanding your equipment.

Panasonic copiers have these codes:
Codes beginning with "U" are user errors. User codes can be solved easily. Consult your manual for the descriptions.
"E" codes are machine Errors.
When an error code occurs there are two sets of flashing numbers such as E3 - 01. When calling for service it is important to let us know both sets of numbers. Sometimes these error codes can be fixed right over the phone and it can also let us know which parts to bring out to perform the proper repair and prevent a return service call.

U-13 and U-14
Make sure you never throw away toner bottles that still have toner in them. Sometimes customers think the copier needs toner when it needs the toner waste bottle changed and vice versa. U13 is add toner and U14 is exchange the toner waste bottle.

Resetting your copier:
Try turning your copier off and back on to reset. Resetting your machine can solve many problems including copy quality problems. Repeating this procedure can help.

If your machine has no power, check the surge protector. If your surge protector has a red light it may have been damaged by a surge. Try putting your copier plug directly in to the outlet to see if indeed it was the surge protector that was damaged.
VERY IMPORTANT: SURGE PROTECTION
If you purchased your surge protector from us, please call us to arrange a warranty repair. All surge protectors purchased from us have a LIFETIME warranty. We will arrange to have it repaired for only a small shipping fee, so do not throw it away!! If your copier is under maintenance agreement, it must have a high quality transformer-based surge protector/line filter. Without this important piece of equipment, you risk damage to your copiers, printers, fax machines due to lightning strikes, construction, and power fluctuations. Remember that your fax machine needs to have the phone line protected as well as the power line. Both must be plugged into the surge protector for protection. A surge through the phone line can knock out your modem in your fax, so it is just as important to protect your phone line as well. We sell the finest quality in surge protection and line filtration and also sell power backup systems for your computers. Call us for pricing.